RawAura

Terms and Conditions

Effective Date: [Insert Date]

At RAWAURA, we prioritize the privacy of our customers and visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website [insert your website link].

1. Information We Collect:

We may collect the following types of information:

Personal Information: Name, email address, shipping address, payment information, phone number, and order history.
Non-Personal Information: IP address, browser type, device type, location data, and browsing activity on our website.

2. How We Use Your Information:

To process and complete your orders.
To communicate with you regarding your orders, including shipping updates, returns, and exchanges.
To personalize your shopping experience and provide relevant product recommendations.
To send promotional materials, discounts, and news about our latest collections (if you have opted in to receive marketing communications).
To comply with legal requirements and resolve any disputes.

3. Cookies and Tracking Technologies:

We use cookies to enhance your shopping experience on our website. Cookies help us remember your preferences, keep track of your cart, and analyze site traffic. You can manage or disable cookies in your browser settings, but doing so may limit some website functionality.

4. Third-Party Services:

We use third-party services for payment processing (e.g., PayPal, Stripe), shipping (e.g., FedEx, UPS), and email marketing (e.g., Mailchimp). These providers may collect and store some of your personal information to process orders and communicate with you. We ensure these providers comply with strict privacy and security standards.

5. Data Security:

We take the security of your personal information seriously and implement standard security protocols to protect it. While we use encryption and other security measures, no method of transmission over the internet is entirely secure.

6. Your Rights:

You have the right to:

Access, update, or delete your personal information.
Opt out of receiving marketing emails by clicking the "unsubscribe" link in our communications.
Request information about how your data is processed or request data deletion under applicable laws.

7. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: [Insert your email] Phone: [Insert your phone number]

Return and Refund Policy

At RAWAURA, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are happy to accept returns or offer a refund under the conditions outlined below.

1. Return Terms:

You have 30 days from the date of delivery to return your items for a full refund or exchange.
Items must be returned unworn, unwashed, and with all original tags and packaging intact.
Please note that items marked as "Final Sale" or "Discounted" may not be eligible for return.

2. Reasons for Return:

We accept returns for the following reasons:

Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 7 days of delivery to initiate a return.
Wrong Product: If we sent you the wrong item, we will arrange for a return and send you the correct product.
Change of Mind: You may return unworn and unwashed items for any other reason within 30 days, as long as they meet the return criteria mentioned above.

3. How to Initiate a Return:

To start a return:

Contact our customer service team at [Insert Email] or [Insert Phone Number] with your order number and the reason for the return.
We will provide you with a Return Authorization Number (RAN) and the return address.
Pack your items securely, and include your order number and RAN inside the return package.
Ship your items back to us using a traceable shipping method. Please keep your tracking number.

4. Refund Process:

Once we receive your returned items and confirm they meet our return criteria, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping Costs: Customers are responsible for return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service to return your item to ensure it reaches us safely.

5. Exchanges:

If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.

6. Contact Details:

If you have any questions regarding our Return and Refund Policy, please contact us at:

Email: info@rawaura.co

Terms and Conditions

Return and Refund Policy

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